Shipping policy

Thank you for choosing VelnoriaCraft. We are committed to providing safe, reliable, and efficient delivery services for our customers. Since flooring products are large and require professional handling, we select the most suitable shipping method based on the order quantity, product specifications, and delivery location to ensure your products arrive safely.

1. Order Processing Time

  • After receiving your order, we will process and confirm your order, inspect the products, and arrange packaging within 1-3 business days.

  • For customized products or special specifications, processing times may vary depending on the production schedule. We will communicate with you in advance if additional time is required.

2. Estimated Delivery Time

Delivery times may vary depending on the destination and shipping method:

  • United States & Canada: Approximately 7-20 business days

  • Europe: Approximately 10-25 business days

  • Other regions: Delivery times may vary depending on local shipping conditions.

Please note that delivery times do not include order processing time, customs clearance, or delays caused by circumstances beyond our control.

3. Shipping Methods

Depending on the order details, we may use the following shipping methods:

  • Express shipping (for samples or small quantity orders)

  • Air freight (for faster delivery requirements)

  • Ocean freight / Land transportation (for bulk flooring orders)

We work with reliable logistics partners and provide tracking information whenever available.

4. Shipping Costs

Shipping costs are calculated based on:

  • Product quantity and weight

  • Package dimensions

  • Delivery address

  • Selected shipping method

Some orders may qualify for free shipping. The final shipping cost will be displayed at checkout or confirmed by our customer service team.

5. Customs Duties & Import Taxes

For international orders:

  • Import duties, taxes, VAT, or other customs fees may apply depending on your country's regulations.

  • These charges are the responsibility of the customer unless otherwise stated.

  • VelnoriaCraft will provide necessary shipping documents to assist with customs clearance when required.

6. Receiving Your Order

Please inspect your package and products carefully upon delivery.

If your order arrives damaged, please contact us within 48 hours and provide:

  • Photos of the damaged product

  • Photos of the packaging

  • Your order information

Our team will review the situation and provide assistance as soon as possible.

7. Shipping Address

Please ensure that your shipping address is accurate and complete before placing your order.

VelnoriaCraft is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete address information provided by the customer.

8. Contact Us

If you have any questions regarding shipping methods, delivery times, or your order status, please contact us:

VelnoriaCraft
Email: velnoriacraft@outlook.com

We are dedicated to providing professional service and ensuring a smooth shopping experience for every customer.