服务条款
Welcome to VelnoriaCraft. By accessing our website and purchasing our products, you agree to be bound by the following Terms of Service. Please read these terms carefully before using our website or placing an order.
1. General Information
These Terms of Service apply to all users of the VelnoriaCraft website, including customers, visitors, and anyone accessing or using our services.
Throughout this website, the terms "we", "us", and "our" refer to VelnoriaCraft.
By visiting our website or purchasing products from us, you agree to comply with these terms and all applicable laws and regulations.
2. Products and Product Information
We make every effort to ensure that product descriptions, images, dimensions, specifications, and colors are accurate.
However:
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Natural wood products may have variations in color, grain, texture, and appearance due to the characteristics of natural materials.
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Product colors may vary slightly depending on screen settings and lighting conditions.
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Minor variations are considered normal characteristics of wood flooring and are not considered defects.
We recommend ordering samples before purchasing large quantities to ensure the product meets your expectations.
3. Orders and Payments
By placing an order with VelnoriaCraft, you agree to provide accurate and complete information.
We reserve the right to:
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Refuse or cancel any order if necessary.
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Correct errors in product pricing or information.
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Contact customers for additional information before processing an order.
Payment must be completed before an order is processed unless otherwise agreed.
4. Pricing and Availability
All prices displayed on our website are subject to change without notice.
Product availability may change due to inventory, production schedules, or supply conditions.
If a product becomes unavailable after your order is placed, we will contact you and provide an appropriate solution.
5. Shipping and Delivery
Shipping times and delivery information are provided as estimates only.
Delivery delays may occur due to:
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Customs clearance
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Shipping carrier delays
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Weather conditions
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Other circumstances beyond our control
Please refer to our Shipping Policy for detailed information.
6. Installation Responsibility
Customers are responsible for ensuring proper installation of flooring products.
Before installation, customers should inspect all products carefully.
VelnoriaCraft is not responsible for:
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Installation costs
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Labor expenses
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Removal or replacement costs caused by installation of defective or unsuitable materials after installation has started.
We recommend professional installation for best results.
7. Returns and Refunds
Returns and refunds are subject to our Return & Refund Policy.
Due to the nature of flooring products, installed, modified, or damaged products may not be eligible for return.
Please review our Return & Refund Policy before purchasing.
8. Intellectual Property
All content on this website, including but not limited to:
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Logos
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Images
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Product descriptions
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Text
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Graphics
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Website design
is the property of VelnoriaCraft and may not be copied, reproduced, or used without written permission.
9. Limitation of Liability
VelnoriaCraft shall not be responsible for any indirect, incidental, or consequential damages arising from the use of our products or website.
Our responsibility is limited to the purchase price of the products purchased from us.
10. Privacy
Your privacy is important to us.
Any personal information collected through our website will be handled according to our Privacy Policy.
11. Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time.
Changes will become effective immediately after being posted on this page.
Customers are encouraged to review this page periodically.
12. Contact Us
If you have any questions regarding these Terms of Service, please contact us:
VelnoriaCraft
Email: velnoriacraft@outlook.com
Thank you for choosing VelnoriaCraft.